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Frequently Asked
Questions
If you have questions or
problems not addressed in this FAQ, please call online@gmu Technical Support toll free at 866-355-1189.
Connecting or Getting Started
General Questions About Us
Connecting or Getting Started
1. Where do I sign up for service?
On the GMU academic campus, sign up at Patriot Computers, located in the
Johnson Center building.
2. After connecting, why can't I "surf" the web?
There is no DNS or the server is not answering when you are trying to log
on. Try this:
- Double-Click on my
Computer.
- Double-Click on Dial
Up Networking.
- Right-Mouse click on
your online@gmu account, and then click on Properties
- Click on Server Types
- Make sure that you
ONLY have Enable Software Compression and TCP/IP checked
- Click on TCP/IP
Settings
- Make sure there is a
dot next to Specify Name Server Addresses
-
The Primary DNS should read
209.163.111.3
-
The Secondary DNS should read 216.230.0.2
- Make sure Use IP
Header Compression AND Use Default Gateway On Remote Network are BOTH checked.
- Hit OK until you get
back to Dial-Up Networking, then try your connection with us again
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3. Is my account
active yet?
Most accounts are activated
by 6pm the next business day. Make sure you are entering your user name and password
using all lowercase letters. If the problem persists, please contact our technical support
staff to make sure you are entered in the server.
4. How do I
install and configure Microsoft's Dial-Up Networking and TCP/IP protocol for Windows
95/98?
Click on Start, then Settings,
and then click on Control Panel.
Double-click on Add/Remove
Programs.
On the Windows Setup tab,
click on Communications (do not click on the check box next to Communications), then click
on Details.
Click to select the Dial-Up
Networking check box, then click on OK on the Windows Setup tab, and click on OK.
Windows 95/98 now installs the
necessary components to use dial-up networking. Have your Windows 95/98 CD or disks ready.
5. How do I add
the TCP/IP protocol?
Click on Start, then on
Settings, and then click on Control Panel.
Double-click on Network.
On the Configuration tab,
click on Add.
Double-click on Protocol.
Select Microsoft and TCP/IP
and click on OK. Windows 95/98 installs the necessary components to use Microsoft's TCP/IP
protocol stack .
6. Now that
I'm connected to the internet, can someone hack my computer?
The chances of being
"hacked" are remote. online@gmu does not provide software which would make our
customers' machines vulnerable to malicious exploits. online@gmu is not liable should someone
find a way to gain access to your computer and it's files while you are connected to the
internet. Should you suspect your machine's security has been compromised, disconnect. Or,
if you have program logs which detail suspected illegal activity, email them to abuse@i-c.net.
7. Can I use
my online@gmu account on more than one computer?
You may install the
online@gmu software on as many computers as you like. But, your login will only connect on one
machine at a time. In other words, two people cannot simultaneously use the same login.
8. Can I use
AOL through online@gmu?
Yes, you can use AOL through
online@gmu.
To set up AOL through us, just
follow these instructions :
1. Establish a
connection to the Internet
2. Click Setup on the
AOL Sign On screen.
3. Click Edit Location.
4. Select TCP/IP from
the Network drop-down box.
5. Click Save.
6. Click OK to return
to the Sign On screen.
7. Sign on to America
Online with your MAIN SCREEN NAME
8. Choose Keyword:
billing.
9. Select: Change
Billing Method or Price Plan (You will be promted for your password).
10. Select: Update
Pricing Plan.
11. Select: $9.95/BYOA
(Bring Your Own Access)
12. Click on: Select
Plan and you will then be charged $9.95/monthly.
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9. Why are
there no Macintosh questions on this page?
The Macintosh FAQ is not
finished yet. When it is completed, it will have it's own page. If you're a Mac user,
submit your question HERE. We will answer by
email, and your question will help us build a base of Mac-specific FAQs.
1. Where is
online@gmu Internet Service Provider located?
Access Technology's main office
is located in Richmond, Virginia.
2. How long
will I have to wait when calling Technical Support?
Typically,
online@gmu Technical
Support Representatives spend about 5 to 10 minutes with each customer. Most issues can be
resolved within that time frame. Some take longer, depending on complexity. In such cases,
we will escalate your call to our second level of support. This allows for more research
and investigation. For less pressing questions, e-mail
Technical Support.
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